1) All products advertised on this web site are subject to availability and price verification. This web site is an advertising medium only and is not a guarantee of stock availability or current pricing. Whilst we do our very best to ensure the accuracy of the information given we cannot accept responsibility for any errors or omissions from the details displayed on the Quantum Cricket web site. All of our products are available (subject to stock) for mail order distribution only. The following symbols used throughout the web site can be used as a good guide to current availability.

3) Payment can be made by Visa, Mastercard, Maestro (the old Switch), and Solo cards or by postal order or cheque(made payable to Quantum Cricket), payable in UK Pounds sterling. We do not recommend you send cash, if you must do not send coins and please wrap well and use registered post for your own protection. Should your items be out of stock or there is some other variation (eg price) we will contact you before banking/charging your payment to discuss what to do next. Please give us a contact telephone number and e-mail address (if you have one) so we and/or our delivery people can contact you if we need to, to ensure the prompt and secure delivery of your goods. We have a secure, online ordering facility but each transaction is checked for accuracy and vetted for authorisation (we may telephone you to confirm your order) before final charging and processing. Alternatively you may use our order form (below) and e-mail, post or telephone your card details to us along with your order. Each card payment will be vetted for authenticity and fraud before charging. To comply with credit card rules we are obliged to inform our customers that our Country of Domicile is United Kingdom (England), plus please note credit/debit card processing is performed securely on our behalf by WorldPay.

4) Once payment has been received we can then arrange for delivery of the goods. Postage, packaging and insurance (where necessary) will be charged extra. You should select the correct option from the online checkout facility, or add to your manual order;

          BATS, PADS, BAGS, STUMPS: £7.50 per order.
        GLOVES, CLOTHING, SMALL ITEMS: £3.00 per order.
        PRIORITY DELIVERY (Target <3 days): £15.00 per order.

Orders containing large/heavy item(s); bats, pads, bags and stumps will be charged £7.50 p&p per order. Orders containing only small items; clothes, gloves etc will be charged £3.00 p&p per order.
If you select the wrong option on the checkout we will correct it before processing which will change the overall value of your order. Orders containing free postage or special rates and offers will be corrected by us before final processing. We will of course inform you of any errors with the postage options selected as part of your order.

We value every order placed with us no matter how small and for this reason some small items can be posted free of charge or for a minimal posting fee of 50p; items of this nature are indicated as such in their descriptions. If you need urgent service please ask at the time of ordering. Delivery times are upto 7 days for standard service and 2-3 days for priority service from the date of receipt of order and payment. For bats if you choose the knocking in service it will extend these times by up to 7 days. These prices are for shipping to UK addresses only, overseas will be charged extra at cost, please enquire for more details.

6) RETURNS POLICY. All the items we sell are subject to the UK distance selling regulations and can be returned at the customer's risk and expense, unused (and still sealed in any protective shrink film) within 7 days of receipt for a full refund of your purchase price minus the postage costs involved. After this time or if the item/bat has been used we cannot accept returns for refunds. Basically this means if you are not happy with the quality, look, feel or weight of your item/bat when it arrives then you should return it immediately (within 7 days), unused for refund or if you prefer exchange or credit against another purchase. Also if you have paid for the extra services of oiling, knocking in, toe guard and/or antiscuff fitting then those charges are not refundable. All warranty claims for faults and damage will be dealt with as described in our bat care guide, which will usually result in repair as the first option. Please report any damage or suspected damage caused by our delivery agents during shipping on the day of receipt if possible, or in any event within 3 days to ensure our right to seek compensation from them. This statement does not effect your statutory rights in any way. Customers have to expect that during the course of a bats life most damage is not due to a faulty bat but simply the nature of the impacts and forces involved in the game, especially during mishit and mistimed shots which are the fault of the batsman and not the bat. Damage caused to edges and toes, whilst obviously not intentional is the responsibility of the customer, bats are designed to hit the ball 12-20cm up from the toe and in the middle of the bat. Failure to do this may result in damage which is not covered by any guarantee or warranty.

7) As you will see our prices for bats vary from about £35 to around £200, quite a wide range, perhaps this requires a little further explanation? Our bat prices reflect the prices charged to us by the individual manufacturers and/or importers of each brand, they obviously have their own costs to cover and profits to make. These costs and expected profits vary widely from developing countries like India and Pakistan to highly commercial countries like the UK and New Zealand. On top of these manufacturing costs there are the shipping and import costs which again vary from country to country and also by the methods used, not to mention various taxes. All these factors combine to form the basis for the wide variety of prices, then there is the quality of the workmanship and materials to take into account. Generally for each brand the higher priced bats are made with superior quality willow and other materials. Each bat and brand of bat generally have their own individual shapes and characteristics and it is for you the consumer to decide which is best for you, taking into account many things like how much you want to pay and what standard of cricket you play. We are of course always happy to help you with your choices and offer free advice on any of our products. Also please note our prices are not direct comparisons for those you will see on sale in shops, we are Mail Order only and do not have the extra expense of running and staffing a showroom, consequently if you find similar bats on sale in shops you may find they are slightly more expensive, however in shops you get to see and pick the exact bat you want before you actually buy it. That is an advantage over mail order where you do not see your bat before you buy it and you should expect to pay a small premium for the facility.

         lbs. ozs   = =  grams

8) We take great pride in our product range, making available some rarely seen equipment, our bat range is especially diverse. We also aim to give a quality service and products at fair and realistic prices, if we fail to do this please let us know so that we might improve for the future. Your constructive criticisms are welcomed! Please note that not all of the items we sell are held in stock, some may have to be ordered for you and/or delivered directly from the manufacturers.

                           We sincerely hope that you enjoy your cricket with our products......

                                                        Richard Gore
                                                        Manager & CEO  - Quantum Cricket

                       Please check out
                      our special offers
                               section.

Last updated: 27.04.2008 - 10:45.

HOW TO ORDER FROM QUANTUM CRICKET